ESSENTIAL CUSTOM-18-Please contact customer service before placing your order via the designated link

Orders are typically processed and dispatched within 3 business days from the date of purchase.

Once your order ships, we will provide you with a tracking number. You can use this number to monitor the shipping status of your package by visiting the carrier’s website and entering the tracking information.

Please be aware that tracking information might take 2-5 days to be updated and displayed. If you can’t locate tracking details for your package, we recommend checking again 1-2 days later.

There might be several reasons for delays in shipment, including factors such as weather disruptions, customs processes, or logistical backlogs.

We accept a variety of payment methods including PayPal, Credit Cards, Visa, MasterCard, Discover, Western Union, Zelle, American Express and Debit Cards, etc.

Should you encounter any issues with your order (e.g., defective product, incorrect order, damaged package), kindly reach out to us within 7 days of receiving your order. Our team will assist you in reviewing the case, and if approved, we will arrange for a replacement.

Customers are responsible for covering the shipping costs associated with returning the item. The original shipping charges are non-refundable.

Cosmetics, lingerie, and underwear/shapewear are classified as final sale due to hygienic reasons.